When you signup or book a service, as part of the booking process, we collect the personal information you give us such as your name, contact no., address and email ID.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address, which helps us knowyour browser and operating system.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We share the provided details with the service provider in order to fulfil your requirement. We do not share your information with all the service providers, but only with the service provider selected by you.In case the service provider is busy, we will share your details with an alternate service provider and also notify you on this.

How do you get my consent?

When you provide us with personal information like your credit card details, while completing a transaction in placing orcancelling a booking, we infer that you are consenting to our collecting it and using it for that specific reason.

How do I withdraw my consent?

After opting in, if you wish to withdraw your consent for us to contact you and use/disclosure of your information you can contact us at info support@enkaysmartsolution.com


We may disclose your personal information if we are required to do so by law or if you violate our terms of service.


We use PayTM, Instamojo and Razorpay for processing payments. We do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS),whileprocessing payment. Your card data is used only until your purchase transaction is completed.

Our payment gateway adheres to the standards set by PCI-DSS, managed by the PCI Security Standards Council, which collaborates with brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Normally, the third-party service providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways, SMS Transaction provider, Cloud telephone operator and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, certain providers may be located in or availfacilities that are located in a different jurisdiction not related to either of us. So if you elect to proceed with a transaction that involves the services of sucha third-party service provider, then your information will be subject to the laws of thatjurisdiction.

Once you leave our website/app or are redirected to a third-party website or application, you are no longer governed by ourprivacy policy or terms of Service.


When you click on outside links of our website/app, they may direct you away from our site. In such a case, we are not responsible for the privacy practices of other sites and we recommend you to read their privacy statements.


Calls may be recorded for training and quality purposes. Recorded call will be used to improve quality of service.


To protect your personal information, we take adequate precautions and follow industry’s best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. But nonewould assure data security and so are we.


We use user cookies to account for the number of sessions used by the user and third-party cookies for analysis.


When you browse our site, you imply that you are a major and provide us your consent to allow any of your minor dependents to use this site.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


We reserve the right to modify the privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we are liable to use and/or disclose it.

If our company is acquired by or merged with another company, your information may be transferred to the new owners and they may continue to provide service to you.


If you wish to access, amend or delete your personal information that is available with us, or if you wish to get more information on the products, please register a complaint, or contact our privacy compliance officer at info support@enkaysmartsolution.com, accordingly.


ENKAY SMART SOLUTIONS is a appliance service aggregator where the cost of service will be fixed by the service provider after inspection. Normally, the price of transactions on our website/app varies from INR 149 to 20,000.


ENKAY SMART SOLUTIONS works hard to ensure the accuracy of pricing. Despite the efforts, pricing errors still occur. If the price of a service/product is higher than the displayed price, we will cancel your order and notify you of the cancellation.

We offer service for your personal use and not for resale. Therefore, we reserve the right to refuse to sell to any person who we believe is purchasing for resale.

Any queries, reach us our customer service people are ready to help you. So please contact us on info support@enkaysmartsolution.com.

If you are not satisfied with the service or any complaints reach us immediately within 24 hours we can do free rework. Request received after our 30 days warranty period will not be accepted. We can provide free rework for the valid request but unable to provide refund for any request because it is a service business so there is no 'return and refund policy' like product business

  • Any complaints reach us within 31 days of service date
  • Incase customer directly call technician and book the service, ENKAY SMART SOLUTIONS not responsible for any complaints and we don't provide any warranty.